Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Phoenix! TechSolutions Inc. offers a collaborative environment where your expertise makes an impact. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a 24/7 tech hub. Work flexible hours while supporting critical infrastructure for global clients.
Responsibilities
- Provide remote technical support for enterprise systems during night shifts (10 PM - 6 AM)
- Troubleshoot hardware/software issues including network connectivity, cloud platforms, and security protocols
- Document incident reports using ITSM tools (ServiceNow/Jira) with precise details
- Collaborate with cross-functional teams during major system deployments
- Monitor system health via dashboards and proactively address alerts
- Train users on security best practices and system protocols
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent experience
- Strong analytical skills for complex problem-solving under pressure
- Excellent written and verbal communication abilities
- Ability to work independently during off-hours with minimal supervision
- Experience with ticketing systems and remote support tools