Job Description
Join our elite 24/7 operations team as a Full-Time Night Shift Support Specialist in Laredo, TX! We're seeking dedicated professionals to ensure seamless technical infrastructure support during critical overnight hours. This premium opportunity offers competitive compensation, comprehensive benefits, and career growth in a cutting-edge environment. Work alongside industry experts while maintaining mission-critical systems for global clients. If you thrive in high-pressure, after-hours settings and possess exceptional problem-solving skills, we want you on our team. Apply today and become an essential part of our award-winning support infrastructure!
Responsibilities
- Monitor and maintain network infrastructure, servers, and cloud systems during overnight shifts
- Provide Tier 2-3 technical support for enterprise clients via remote access and ticketing systems
- Execute scheduled maintenance and security patches during low-traffic windows
- Document incident reports, resolutions, and system performance metrics
- Collaborate with global teams during critical incident escalation protocols
- Conduct proactive system health checks and performance optimization
- Train junior support staff on after-hours best practices
Qualifications
- Minimum 2 years of enterprise-level IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills in network, security, and application layers
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation for on-call rotations
- Shift flexibility required (11 PM - 7 AM)