Job Description
Are you a detail-oriented problem solver who thrives in a quiet, focused environment? Apex Digital Solutions is seeking a dedicated Night Shift Support Specialist to join our dynamic team in Washington, DC. In this Full-Time role, you will be the first line of defense for our clients, ensuring seamless operations during the critical overnight hours.
We offer a competitive benefits package, including health insurance, a 401(k) matching plan, and generous paid time off. Join us and enjoy the unique perks of the night shift, including reduced commute times and a quieter work atmosphere.
Responsibilities
- Monitor and maintain network infrastructure to ensure 99.9% uptime during off-hours.
- Diagnose and troubleshoot complex hardware and software issues for internal and external stakeholders.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Escalate critical issues to the on-call engineering team promptly.
- Conduct routine security audits and patch management updates.
- Provide exceptional customer service via chat and phone channels.
Qualifications
- Minimum of 3 years of experience in IT support or technical helpdesk roles.
- Proven ability to work rotating night shifts or permanent night shifts.
- Strong understanding of Windows and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Relevant certifications (CompTIA A+, Network+, Security+) are a plus.