Job Description
Are you a night owl looking for a rewarding career in the tech industry? Apex Support Solutions is currently seeking dedicated Night Shift Support Specialists to join our high-performing team in Chandler, AZ.
We are looking for individuals who thrive in a fast-paced environment and are committed to providing exceptional service to our clients during off-hours. If you have a knack for problem-solving and want to advance your career in technical support, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 - $25.00/hour with performance-based bonuses.
- Night Shift Differential: Additional compensation for working non-traditional hours.
- Career Growth: Clear pathways to Tier 2, Team Lead, and Management roles.
- Modern Facilities: State-of-the-art office located in the heart of Chandler.
- Flexible Scheduling: Stable shifts with minimal overtime.
Job Overview
As a Night Shift Support Specialist, you will serve as the primary point of contact for our clients' technical needs. Your role is crucial in maintaining system uptime and ensuring customer satisfaction even when the rest of the world is asleep.
Responsibilities
- Provide 24/7 technical assistance to end-users via phone, email, and chat during the night shift.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Document all support interactions and resolutions in our CRM system accurately and efficiently.
- Monitor system alerts and perform routine maintenance tasks to ensure optimal performance.
- Collaborate with day-shift teams to hand over unresolved tickets and ensure continuity.
- Stay updated on the latest technology trends and internal policies to provide accurate guidance.
- Escalate complex issues to Tier 2 engineers when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in technical support, help desk, or customer service preferred.
- Strong working knowledge of Windows, macOS, Linux, and common office software.
- Excellent written and verbal communication skills with a professional demeanor.
- Ability to work independently and manage time effectively during quiet periods.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Problem-solving mindset with a patient, customer-centric approach.