Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at NexusTech Solutions! We're urgently seeking dedicated professionals to maintain seamless service delivery during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment where your expertise directly impacts customer satisfaction. Apply today and become part of Colorado Springs' premier tech support force!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, outages, and performance issues during overnight hours
- Document incident reports, troubleshooting steps, and resolutions in ticketing systems
- Collaborate with global teams to ensure consistent service delivery across time zones
- Conduct proactive system maintenance and security checks during low-traffic periods
- Escalate critical issues to senior engineers with detailed context and impact analysis
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software troubleshooting
- Ability to work independently with minimal supervision during overnight shifts
- CompTIA A+ or equivalent technical certification preferred
- Exceptional written and verbal communication skills
- Availability to work flexible schedules including nights, weekends, and holidays