Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become an essential part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours in our Charlotte hub. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic IT environment.
As a key member of our support infrastructure, you'll troubleshoot complex issues, maintain system integrity, and deliver seamless service to our global client base. We value proactive problem-solvers who thrive in fast-paced nocturnal settings.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems and client infrastructure during night shift hours
- Monitor and respond to critical alerts via ticketing systems and communication platforms
- Execute system maintenance, updates, and security protocols during low-traffic periods
- Document incident reports, resolutions, and knowledge base contributions
- Collaborate with cross-functional teams during handover procedures
- Conduct proactive system health checks and performance optimization
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- Minimum 2 years of IT support experience with night shift or 24/7 operations background
- Proficiency in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills across network, hardware, and software domains
- CompTIA A+/Network+ or equivalent certification required
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during off-hours
- Experience with monitoring tools (SolarWinds, Nagios, Datadog)
- Valid North Carolina driver's license for occasional on-site requirements