Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at TechNova Solutions Inc. in San Jose! We're offering a competitive $5,000 sign-on bonus for qualified candidates who thrive in high-pressure environments. This critical role ensures seamless system uptime while our global users rest, making you the guardian of our digital infrastructure during off-peak hours.
Why Night Shift? Enjoy premium pay rates, quieter operations for focused troubleshooting, and accelerated career growth opportunities. Our state-of-the-art San Jose campus features ergonomic workstations, complimentary meal provisions, and dedicated wellness spaces for overnight staff.
Responsibilities
- Monitor and maintain enterprise systems during night shift hours (10 PM - 6 AM)
- Provide Tier 2/3 technical support for cloud infrastructure and SaaS applications
- Execute proactive system maintenance and security patch deployments
- Document incident reports with detailed resolution methodologies
- Collaborate with cross-continental teams during handover procedures
- Lead critical incident response during off-peak hours
- Contribute to continuous improvement of support protocols
Qualifications
- 3+ years in IT infrastructure support or system administration
- Expertise in AWS/Azure and enterprise networking fundamentals
- CCNA/CompTIA Security+ certification preferred
- Experience with Jira, ServiceNow, or similar ticketing systems
- Ability to work independently with minimal supervision
- Strong problem-solving skills for complex technical issues
- Excellent written communication for incident reporting
- Flexibility to adapt to changing shift schedules