Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Laredo, TX! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. Enjoy competitive pay, comprehensive benefits, and 100% remote flexibility while making a tangible impact in the tech industry.
Why You'll Love Working With Us:
- 100% remote work with flexible hours
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative team environment
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all support tickets using ServiceNow and knowledge base
- Collaborate with cross-functional teams to resolve complex technical problems
- Maintain security protocols and compliance standards
- Train clients on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of technical support experience in remote/hybrid environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows, macOS, and Linux operating systems
- Experience with cloud platforms (AWS, Azure, GCP)
- Strong troubleshooting skills with networking fundamentals
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision
- Valid Texas driver's license (occasional onsite support required)