Job Description
Join OmahaTech Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences. We're seeking passionate problem-solvers to deliver exceptional technical support to our clients across the heartland. Enjoy flexible remote work while making a tangible impact in Omaha's thriving tech ecosystem. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Provide Tier 2 support for Windows/macOS environments and cloud services
- Document troubleshooting steps and maintain detailed case histories
- Collaborate with cross-functional teams to escalate complex technical challenges
- Train end-users on best practices for digital security and system optimization
- Monitor ticket queues and maintain SLA compliance metrics
Qualifications
- 3+ years in technical support with remote work experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPNs)
- Exceptional communication skills with customer service focus
- Experience with ticketing systems (Zendesk/Jira) and remote access tools
- Ability to work independently with minimal supervision