Job Description
Are you a problem solver who thrives in a remote environment?
Omaha Digital Solutions is seeking a highly skilled Remote Tech Support Engineer to join our elite team. If you are looking for a high-paying role that offers flexibility and technical challenge, this is your opportunity.
As a key member of our IT department, you will be the frontline defender for our enterprise clients, ensuring seamless technology operations from the comfort of your home. We value technical expertise, proactive communication, and a passion for helping others.
Why Join Us?
Omaha Digital Solutions is seeking a highly skilled Remote Tech Support Engineer to join our elite team. If you are looking for a high-paying role that offers flexibility and technical challenge, this is your opportunity.
As a key member of our IT department, you will be the frontline defender for our enterprise clients, ensuring seamless technology operations from the comfort of your home. We value technical expertise, proactive communication, and a passion for helping others.
Why Join Us?
- Competitive salary package up to $90,000.
- 100% Remote work model.
- Comprehensive health benefits and paid time off.
- Continuous training and certification support.
Responsibilities
- Provide advanced technical support to internal employees and external clients via phone, chat, and remote desktop tools.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues efficiently.
- Manage and prioritize a high volume of IT tickets within SLA requirements.
- Document all incidents, solutions, and resolutions in our ticketing system.
- Conduct regular system checks and proactive maintenance to prevent future outages.
- Mentor junior support staff and share knowledge with the team.
Qualifications
- Minimum of 3-5 years of experience in IT support or Helpdesk roles.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification preferred.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Linux environments.
- Excellent verbal and written communication skills for remote client interaction.
- Ability to work independently with high self-motivation and discipline.
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.