Job Description
We are seeking a dedicated and detail-oriented Night Shift Technical Support Specialist to join our expanding team in Laredo, Texas. In this pivotal role, you will be the first point of contact for our clients, ensuring seamless resolution of technical issues while maintaining high standards of customer satisfaction. If you thrive in a fast-paced environment and want to build a long-term career in the heart of South Texas, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $26/hr)
- Full-time stability with comprehensive benefits package
- Night shift premium and weekend differential available
- Opportunity for rapid career advancement within the company
Responsibilities
- Manage a high volume of incoming support tickets via phone, email, and chat during night shifts.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Document all interactions, resolutions, and customer feedback in the CRM system.
- Collaborate with the day shift team to ensure seamless issue handover and continuity of service.
- Provide clear, step-by-step technical guidance to customers to empower them to solve future issues.
- Escalate complex technical problems to senior engineering staff when necessary.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Previous experience in a technical support or helpdesk role is highly desired.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and the ability to troubleshoot technical problems effectively.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and basic operating systems.