Job Description
Join our elite night shift team in Anchorage and earn a $5,000 sign-on bonus! Alaska Tech Solutions is seeking dedicated Night Shift Support Specialists to provide critical 24/7 technical assistance to our clients. This premium opportunity offers competitive pay, comprehensive benefits, and career advancement in Alaska's growing tech sector. Enjoy a supportive work environment with cutting-edge technology and flexible scheduling options.
Responsibilities
- Provide remote technical support via phone, chat, and email during night shift hours (10 PM - 6 AM)
- Troubleshoot complex IT issues including network connectivity, software installations, and hardware malfunctions
- Document all interactions using ticketing systems with detailed resolution steps
- Collaborate with global support teams to resolve escalated customer issues
- Monitor system alerts and perform proactive maintenance tasks
- Train junior support staff on best practices and troubleshooting techniques
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer-focused communication skills
- Ability to work independently during night shift hours with minimal supervision
- Valid Alaska driver's license for occasional on-site support visits
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)