Job Description
Are you looking for a high-paying career in a dynamic environment? Apex Tech Solutions NV is currently seeking a dedicated Night Shift Technical Support Specialist to join our elite team in Las Vegas. We offer a competitive salary structure, comprehensive benefits, and a flexible schedule that allows you to work while the city sleeps.
In this role, you will be the first line of defense for our enterprise clients, ensuring minimal downtime and maximum satisfaction. If you are a problem-solver with a knack for technology and a passion for helping others, we want to hear from you.
Why Join Us?
- Premium Compensation: Earn a top-tier salary with performance bonuses.
- Night Shift Premium: Enjoy a higher hourly rate for night work.
- Career Growth: Clear pathways to senior engineering and management roles.
- Modern Tools: Work with the latest stack of enterprise software.
Responsibilities
- Monitor and manage incoming technical support tickets with a focus on rapid resolution and high-quality service.
- Provide advanced troubleshooting for hardware, software, and network connectivity issues.
- Document all interactions and resolutions in our ticketing system (Zendesk/Jira) to maintain accurate logs.
- Collaborate with the day-shift team and on-call engineers to escalate complex issues effectively.
- Conduct regular system checks and maintenance tasks to ensure optimal performance during off-hours.
- Assist in the deployment of updates and patches to ensure system security and stability.
Qualifications
- 2+ years of professional experience in Technical Support, Help Desk, or IT Operations.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, VPNs, and troubleshooting protocols.
- Excellent written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
- Ability to work independently and maintain high productivity during night shifts.
- High school diploma or equivalent; Associate's degree or IT certification (CompTIA A+, Network+) preferred.