Job Description
Are you a tech-savvy problem solver looking for a remote career opportunity?
Apex Digital Solutions is seeking a dedicated Remote Tech Support Specialist to join our growing team in Henderson, NV. We offer a competitive salary, flexible schedule, and the opportunity to work from the comfort of your home while helping businesses and individuals navigate the digital world.
Why Join Us?
- Immediate Start: Don't wait—get hired this week!
- 100% Remote Work: Set your own workspace and work from anywhere.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Professional Growth: Ongoing training and clear career progression paths.
Apply today and take the next step in your IT career with Apex Digital Solutions.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, chat, and email to end-users.
- Troubleshoot hardware, software, and network connectivity issues remotely.
- Log and track all support tickets and interactions in the CRM system.
- Document known issues and create knowledge base articles to improve self-service support.
- Collaborate with the engineering team to escalate complex technical problems.
- Maintain a high level of customer satisfaction by resolving issues quickly and professionally.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in a Help Desk, Technical Support, or Customer Service role (1+ years preferred).
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a dedicated workspace.