Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours while ensuring seamless system functionality for our global client base. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Henderson's thriving tech hub.
Why NexusTech Solutions?
- Industry-leading training and certification programs
- Tuition reimbursement for continued education
- Modern, collaborative work environment
- Recognition programs for top performers
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access during overnight shifts
- Monitor system health, resolve infrastructure issues, and escalate complex problems
- Document incidents, solutions, and knowledge base contributions
- Collaborate with global teams to maintain service level agreements
- Conduct proactive system maintenance and patch deployments
- Train junior support staff on escalation protocols
Qualifications
- 3+ years in IT support or system administration
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network protocols and security tools
- CompTIA Network+ or equivalent certification preferred
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Excellent written and verbal communication skills
- Flexibility to adapt to changing priorities