Job Description
Are you a problem-solver who thrives in a dynamic environment? Lexington Digital Solutions is looking for a talented Remote Tech Support Specialist to join our team immediately. Based in the heart of Lexington, KY, we are dedicated to providing top-tier technical assistance to our clients from anywhere in the United States.
This is a unique opportunity to work 100% remotely while utilizing your expertise to resolve complex technical challenges. We offer a competitive benefits package, continuous training, and a culture that values autonomy and results. If you are ready to take the next step in your IT career, apply today!
Responsibilities
- Troubleshoot Technical Issues: Diagnose, troubleshoot, and resolve hardware, software, and network problems for end-users via phone and remote desktop.
- Provide Superior Customer Service: Deliver professional, patient, and clear technical guidance to clients with varying levels of technical expertise.
- Manage Tickets: Log, track, and manage all support tickets in our CRM system to ensure timely resolution.
- System Maintenance: Assist in the installation, configuration, and maintenance of operating systems and peripherals.
- Remote Access Management: Securely access client systems to perform updates, patches, and necessary repairs.
Qualifications
- Experience: Minimum 1-3 years of experience in technical support, help desk, or IT support roles.
- Technical Proficiency: Strong knowledge of Windows, macOS, and common office software.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Self-Starter: Ability to work independently with minimal supervision in a remote setting.
- Education: High School Diploma or GED required; Associate degree in Computer Science or IT preferred.