Job Description
Are you a night owl looking for a stable and rewarding career in technology? Apex Global Tech is currently seeking a dedicated Night Shift Support Specialist to join our operations team in Fort Worth, Texas. We are looking for individuals who thrive in a quiet environment and want to provide critical technical assistance to our clients during off-hours. This role offers a competitive salary, comprehensive benefits, and the unique opportunity to balance your work and personal life with a consistent night schedule.
Responsibilities
- Monitor server health and network infrastructure to ensure 24/7 operational stability.
- Provide tier 1 and tier 2 technical support to customers via phone and email.
- Diagnose and resolve hardware and software issues efficiently.
- Log all support tickets and maintain accurate documentation in the ticketing system.
- Escalate complex issues to senior engineers when necessary.
- Conduct routine system checks and perform preventative maintenance.
- Ensure compliance with company security and safety protocols during night shifts.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong knowledge of operating systems (Windows, macOS) and networking basics.
- Excellent communication skills with a patient and professional demeanor.
- Ability to work independently and manage time effectively without supervision.
- Flexibility to work rotating night shifts, including weekends and holidays.
- Basic troubleshooting skills for common hardware and software errors.