Job Description
Join our award-winning IT support team as a Senior Remote Tech Support Specialist. We're seeking a tech-savvy professional to deliver exceptional remote assistance to clients across the Jersey City metro area. Enjoy 100% remote work flexibility while solving complex technical challenges and driving digital transformation for innovative businesses. You'll receive industry-leading training, competitive benefits, and opportunities to grow with a forward-thinking company.
Responsibilities
- Provide Tier 2-3 remote technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues via phone, chat, and remote desktop tools
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Train clients on cybersecurity best practices and new technologies
- Manage service-level agreements and maintain high customer satisfaction scores
Qualifications
- 3+ years of enterprise-level remote IT support experience
- Expert knowledge of Windows/macOS, networking protocols, and cloud services
- CompTIA A+, Network+, or equivalent certification required
- Experience with ServiceNow, Zendesk, or similar ticketing systems
- Strong problem-solving skills with ability to handle high-pressure situations
- Excellent written/verbal communication and customer service abilities
- Relevant Bachelor's degree or equivalent technical certifications