Job Description
Join InnovateTech Solutions as a Senior Tech Support Specialist and transform how businesses solve complex technical challenges. We're seeking a remote expert to deliver elite-level support for Fortune 500 clients while enjoying Los Angeles' vibrant culture from home. This role offers uncapped growth potential, cutting-edge training, and a competitive compensation package with equity options.
What We Offer:
- 100% remote work with flexible hours
- Comprehensive health, vision, and dental insurance
- $5,000 annual professional development stipend
- MacBook Pro and home office equipment allowance
- Quarterly team retreats in Southern California
Responsibilities
- Provide Tier 3 technical support for enterprise clients via phone, chat, and remote desktop
- Resolve complex hardware/software issues including OS, networking, and cloud infrastructure
- Develop and maintain technical documentation knowledge base
- Mentor junior support specialists through peer review sessions
- Collaborate with engineering teams to escalate and resolve critical bugs
- Analyze support metrics to identify systemic improvements
- Lead disaster recovery simulations for client systems
Qualifications
- 5+ years in enterprise-level technical support
- Expertise in Windows Server, Active Directory, and Azure AD
- CCNA or CompTIA Network+ certification required
- Proficient in scripting (PowerShell/Bash) and automation tools
- Experience with Jira, ServiceNow, or Zendesk ticketing systems
- Strong analytical skills for root cause analysis
- Ability to manage high-pressure situations with executive stakeholders
- Bachelor's degree in IT or related field preferred