Job Description
Join our dynamic team at Lincoln Tech Solutions as an immediate hire Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This is your chance to launch your career in a fast-paced environment with competitive pay and flexible scheduling. Enjoy premium benefits including health insurance, paid training, and advancement opportunities. Apply today and start tomorrow!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, system crashes, and security protocols
- Document all interactions using ticketing systems (ServiceNow/Jira) with detailed resolution steps
- Collaborate with global teams during escalation protocols for complex technical challenges
- Monitor system performance and proactively address potential outages
- Train end-users on new technologies and troubleshooting methodologies
- Adhere to strict SLA compliance and security protocols (ISO 27001)
Qualifications
- High school diploma or equivalent; IT certifications (CompTIA A+, Network+) preferred
- 1+ years technical support experience in night shift environments
- Proficiency in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong problem-solving skills with root cause analysis experience
- Excellent written/verbal communication skills for diverse client interactions
- Ability to work independently with minimal supervision during off-hours
- Valid driver's license and reliable transportation for on-site support
- Availability to work 12-hour shifts (7 PM - 7 AM) including weekends