Job Description
Join our elite night shift support team and earn premium compensation while providing critical technical assistance to enterprise clients. We're seeking dedicated professionals who thrive in high-stakes environments and value work-life balance through our structured shift system. Enjoy comprehensive benefits including health insurance, 401(k) matching, and performance bonuses. Our state-of-the-art Stockton facility offers modern amenities and a collaborative culture that rewards excellence.
Responsibilities
- Provide 24/7 technical support for enterprise software systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure alerts during peak nighttime hours
- Document incident reports with precision and maintain detailed knowledge base entries
- Collaborate with on-call engineers to escalate complex technical issues
- Conduct system health checks and preventive maintenance during low-traffic periods
- Maintain 99.9% uptime SLA through proactive monitoring and rapid response
Qualifications
- Minimum 3 years experience in enterprise-level IT support or helpdesk roles
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Proficiency in ticketing systems (Jira/ServiceNow) and remote access tools
- Ability to troubleshoot complex Windows/Linux systems and cloud infrastructure
- Strong problem-solving skills with demonstrated incident resolution metrics
- Exceptional communication skills with ability to de-escalate tense situations
- Flexibility to work 12-hour night shifts (7 PM - 7 AM) on rotating schedule