Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in the heart of Silicon Valley. This urgent opportunity offers competitive compensation, career growth potential, and the chance to work with cutting-edge technology while supporting Fortune 500 clients. Enjoy a collaborative remote-first culture with premium benefits including health insurance, 401k matching, and monthly tech stipends. Apply now to secure your position in this high-demand role!
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems including cloud infrastructure, SaaS applications, and network security
- Resolve critical system outages during off-hours with SLA adherence
- Collaborate with global teams via ticketing systems (Jira) and chat platforms
- Document technical procedures and create knowledge base articles
- Monitor system health using tools like Datadog and Splunk
- Perform proactive maintenance and security patching
- Mentor junior support staff during shift overlaps
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, security, and application issues
- CompTIA Security+ or equivalent certification required
- Experience with ITSM tools (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Excellent written communication skills for incident reporting
- Valid California driver's license for occasional on-site support