Job Description
Join TechFlow Solutions as a Night Shift Support Specialist and enjoy unprecedented flexibility while making a real impact! We're seeking dedicated professionals to provide exceptional technical support during evening hours (10 PM - 6 AM) with adaptable scheduling options. This role offers remote work capabilities combined with optional in-office collaboration at our modern Riverside facility. Benefit from competitive compensation, comprehensive training, and career advancement opportunities in a forward-thinking environment that values work-life balance.
Responsibilities
- Deliver responsive technical support via phone, chat, and remote assistance for enterprise clients
- Monitor system performance and proactively resolve infrastructure issues during off-peak hours
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with global support teams during handover periods for seamless continuity
- Escalate complex incidents to Tier 2 engineers with precise technical documentation
- Maintain service level agreements (SLAs) with 95%+ first-contact resolution rate
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Minimum 2 years in IT customer support or technical assistance roles
- Proficiency with Windows/Linux systems, networking fundamentals, and cloud services
- Exceptional problem-solving skills with ability to diagnose issues independently
- Strong written/verbal communication skills with clear technical articulation
- Comfortable working night shifts with flexible scheduling availability
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- CompTIA A+/Network+ certification or equivalent technical training preferred