Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking dedicated Night Shift IT Support Specialists to provide critical technical assistance to our global clients. This high-impact role offers immediate start opportunities, competitive compensation, and career growth potential in Dallas's thriving tech corridor. If you're a problem-solver who thrives in dynamic environments, we want you on our team starting tomorrow!
Responsibilities
- Provide 24/7 remote technical support for enterprise software and hardware systems
- Resolve critical incidents and service requests via ticketing systems and live chat
- Monitor system health and proactively address performance issues
- Collaborate with cross-functional teams during major system deployments
- Document troubleshooting processes and maintain knowledge base articles
- Conduct user training sessions for internal and external stakeholders
- Participate in rotational on-call duties for escalation support
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication abilities
- Ability to work independently in a fast-paced night shift environment
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Flexible schedule availability for overnight shifts (10 PM - 6 AM)