Job Description
Join NexusTech Solutions Inc. as an Immediate Hire Remote Tech Support Specialist in Anaheim, CA! We're seeking passionate tech enthusiasts to deliver exceptional customer support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while resolving cutting-edge IT challenges for our diverse client base. If you thrive in remote environments and possess problem-solving prowess, apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step troubleshooting guidance to end-users
- Document support tickets using CRM systems with precision
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system health checks and maintenance
- Train users on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to knowledge base documentation
Qualifications
- 1+ years of technical support experience in remote/hybrid environments
- Proficiency in Windows/macOS OS and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Zendesk/Jira) and remote access tools
- Excellent written/verbal communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Must reside in Anaheim, CA area