Job Description
Join our dynamic team as a Night Shift Support Specialist in Milwaukee! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, career advancement opportunities, and a collaborative work environment. As a key member of our support team, you'll ensure our clients receive 24/7 assistance while developing valuable technical skills. Enjoy premium benefits including health insurance, retirement plans, and performance bonuses. Apply today to become part of Milwaukee's leading tech support provider!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all support tickets in CRM systems with detailed resolution notes
- Collaborate with day shift teams for seamless handover and issue escalation
- Monitor system health and proactively address potential vulnerabilities
- Train junior support staff on troubleshooting methodologies
- Generate weekly performance reports for management review
Qualifications
- 2+ years of technical support experience in night shift environments
- Proficiency in Windows/macOS, networking protocols, and cloud services
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and customer communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs for equipment maintenance