Job Description
Join our elite night shift support team in Plano, TX! We provide all necessary equipment and offer a competitive compensation package for dedicated professionals. This role requires strong technical aptitude and exceptional problem-solving skills in a fast-paced environment. Enjoy premium benefits including health insurance, retirement plans, and paid training. Apply today to start your career with a forward-thinking technology leader!
Responsibilities
- Provide 24/7 technical support for enterprise systems and equipment
- Monitor and troubleshoot network infrastructure during overnight hours
- Document incidents, resolutions, and maintenance activities
- Collaborate with day-shift teams for seamless handovers
- Perform preventative maintenance on provided equipment
- Escalate critical issues to senior engineers
- Adhere to strict security protocols for sensitive systems
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years in IT support or technical operations
- CompTIA A+ or Network+ certification required
- Experience with Windows Server and Linux environments
- Ability to work independently during overnight shifts
- Strong written and verbal communication skills
- Basic knowledge of networking fundamentals
- Valid driver's license for occasional equipment pickups