Job Description
Join our dynamic team as a Night Shift Support Specialist at TechSolutions Inc. in Indianapolis! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures our clients receive 24/7 assistance while maintaining system integrity and customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on growth and innovation. Apply today and become part of our mission to deliver seamless support solutions!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document all support tickets, resolutions, and knowledge base articles
- Collaborate with global teams for seamless issue escalation and resolution
- Perform system health checks and preventive maintenance during off-peak hours
- Train and mentor junior support staff on best practices
- Contribute to continuous improvement of support protocols
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- CompTIA A+/Network+ certifications or equivalent
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Flexibility to work rotating night shifts (11 PM - 7 AM)