Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This remote-friendly role offers the unique opportunity to work from anywhere in the Seattle metro area while providing critical technical support during overnight hours. We offer competitive compensation, comprehensive benefits, and a culture that values work-life balance. If you're a problem-solver who thrives in dynamic environments, apply today to join our innovative team.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours (10 PM - 6 AM PST)
- Troubleshoot complex software, hardware, and network issues for enterprise clients
- Document all cases in ServiceNow with detailed resolution steps and preventive measures
- Collaborate with global teams to ensure seamless handover of ongoing issues
- Monitor system alerts and proactively address potential infrastructure risks
- Maintain SLA compliance with 95%+ first-contact resolution rate
- Conduct quarterly knowledge base updates to improve self-service options
Qualifications
- 3+ years of experience in technical support or IT operations
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Strong analytical skills with ability to diagnose complex issues independently
- Excellent written communication for documentation and client interactions
- Ability to work autonomously during night shift with minimal supervision