Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist in Saint Paul, MN! We're seeking tech-savvy professionals to provide exceptional remote support to our clients. This full-time role offers the flexibility of remote work while being part of a innovative tech community in the Twin Cities. Start immediately and make an impact in a fast-paced environment with competitive compensation and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Manage customer support tickets with SLA adherence
- Deploy and configure cloud-based solutions (AWS/GCP)
- Document technical procedures and troubleshooting guides
- Collaborate with IT teams on system updates and security patches
- Train end-users on new technologies and best practices
- Monitor network performance and system health
Qualifications
- 3+ years of remote technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+/Network+, Google IT Support)
- Experience with ticketing systems (Zendesk, Jira)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities