Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist in Honolulu! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and possess strong problem-solving skills, apply today to start your career with one of Hawaii's leading tech support providers.
Responsibilities
- Monitor and resolve technical issues via phone, email, and remote support systems
- Provide Tier 1/2 troubleshooting for hardware, software, and network problems
- Document all incidents, resolutions, and customer interactions in CRM systems
- Collaborate with day-shift teams for seamless issue escalation and resolution
- Conduct system updates and maintenance during off-peak hours
- Deliver exceptional customer service with a focus on first-contact resolution
Qualifications
- 1+ years of technical support experience in IT operations
- Proficiency with Windows/macOS, networking fundamentals, and helpdesk tools
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ certification or equivalent technical training preferred
- Valid Hawaii driver's license and reliable transportation