Job Description
Join NexusTech Solutions as a Night Shift IT Support Specialist and elevate your career with competitive compensation and cutting-edge technology. We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. Enjoy comprehensive benefits, flexible scheduling, and a collaborative remote-first environment. This high-impact role offers unparalleled growth opportunities in Pittsburgh's thriving tech scene. Apply today and become part of our award-winning team!
Responsibilities
- Provide 24/7 remote technical support for enterprise systems, networks, and cloud infrastructure
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Monitor system health using enterprise tools (Splunk, Nagios, SolarWinds)
- Execute security protocols and incident response during off-peak hours
- Document all tickets, resolutions, and knowledge base contributions
- Collaborate with global teams during critical outages and maintenance windows
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 5+ years in enterprise IT support with 2+ years in night shift roles
- Expertise in Active Directory, Azure AD, and cloud infrastructure
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in PowerShell, scripting, and automation tools
- Strong analytical skills with experience in root cause analysis
- Excellent communication abilities for cross-team documentation
- Ability to work independently with minimal supervision