Job Description
Start Tomorrow! TechFlow Solutions is urgently hiring Remote Tech Support Specialists in Austin, TX. Join our dynamic team providing cutting-edge IT support to Fortune 500 clients. Enjoy Austin's vibrant culture while working 100% remotely with flexible hours and competitive benefits.
We're seeking passionate problem-solvers who thrive in fast-paced environments. As a key member of our Austin-based virtual team, you'll empower users with seamless technical solutions while growing your career with industry-leading training and advancement opportunities.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Deliver exceptional customer support with 95%+ satisfaction metrics
- Document tickets accurately in ServiceNow with detailed resolution steps
- Collaborate with cross-functional teams on network security and system updates
- Train end-users on new technologies and best practices
- Proactively monitor systems to prevent potential outages
Qualifications
- 3+ years in technical support with remote experience
- Expertise in Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- Experience with ITSM tools (ServiceNow/Jira preferred)