Job Description
Join our dynamic support team in sunny Tampa and become the hero of our night operations! We're seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to our global client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while working during cooler evening hours. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues across diverse platforms
- Document cases accurately in our ticketing system
- Collaborate with global teams during handover periods
- Monitor system performance and escalate critical issues
- Maintain knowledge base documentation
- Deliver exceptional customer service with a solutions-oriented approach
Qualifications
- 2+ years in technical support or IT operations
- Experience with Windows/Linux/macOS environments
- Strong troubleshooting skills with networking fundamentals
- Ability to work independently during night shifts
- Excellent written and verbal communication
- CompTIA A+ or equivalent certification preferred
- High school diploma or equivalent required