Job Description
Join Madison Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to deliver exceptional technical support during overnight hours. This is your opportunity to join a dynamic team in Madison's thriving tech scene while enjoying premium compensation and flexible scheduling. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Monitor and troubleshoot system alerts, network issues, and server performance
- Document all support tickets using Zendesk with detailed resolution notes
- Collaborate with global teams during critical incident escalations
- Conduct proactive system maintenance and security patch deployments
- Train junior staff on SOPs and troubleshooting methodologies
- Generate weekly performance reports for leadership review
Qualifications
- 3+ years in IT support or helpdesk environment
- CCNA or CompTIA Security+ certification preferred
- Advanced knowledge of Windows Server and Linux environments
- Proficiency with monitoring tools (SolarWinds, Nagios)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)
- Flexibility to work overnight shifts (10 PM - 6 AM)