Job Description
Join TechGuard Solutions' elite night shift team and become the backbone of our 24/7 operations! We're seeking a highly motivated Night Shift Support Specialist to deliver exceptional technical assistance to our global client base during critical overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to thrive in a fast-paced environment while Seattle sleeps. If you're a problem-solver who thrives in high-pressure situations and values work-life balance with daytime availability, this is your dream opportunity.
Responsibilities
- Monitor and resolve critical system alerts, security incidents, and client support requests during overnight hours (10 PM - 6 AM)
- Provide Tier 2-3 technical support for cloud infrastructure, SaaS applications, and network operations
- Execute scheduled maintenance, deployments, and system optimizations during low-traffic windows
- Document all support activities, resolutions, and knowledge base contributions using Jira and Confluence
- Collaborate with global teams via Slack and incident management platforms during critical outages
- Conduct proactive system health checks and performance optimization across AWS/Azure environments
- Maintain strict SLA compliance while prioritizing incident severity and business impact
Qualifications
- 3+ years of technical support experience in cloud or SaaS environments
- Proficiency with Linux/Windows systems, networking fundamentals, and scripting (Python/Bash)
- Experience with monitoring tools (Datadog, Nagios) and ticketing systems (Zendesk, ServiceNow)
- Strong problem-solving abilities with demonstrated incident resolution expertise
- Excellent written communication skills for technical documentation and client interactions
- Availability to work overnight shifts (10 PM - 6 AM) with weekend rotation
- AWS/Azure certifications or relevant cloud platform experience preferred