Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a customer-obsessed professional to deliver exceptional technical support to our diverse client base across Miami and beyond. Enjoy competitive compensation, comprehensive benefits, and the flexibility of a fully remote role while working with cutting-edge technology in a collaborative, growth-oriented environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote desktop
- Document cases meticulously in CRM systems while maintaining SLA compliance
- Train end-users on cybersecurity best practices and new software implementations
- Collaborate with Tier 2 engineers to escalate unresolved technical challenges
- Proactively identify system vulnerabilities and recommend preventive solutions
- Support 24/7 on-call rotation (1 week/month) for critical incidents
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Fluency in English and Spanish (bilingual candidates strongly preferred)
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional communication skills with ability to translate technical concepts
- Experience supporting VoIP systems and mobile device management