Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the backbone of our clients' digital experiences. We're urgently seeking passionate problem-solvers to deliver exceptional technical support from the comfort of your home office. At TechFlow Solutions, we empower our employees with cutting-edge tools and ongoing professional development, ensuring you stay ahead in the ever-evolving tech landscape. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making a tangible impact in Corpus Christi's growing tech sector.
What You'll Love:
- 100% remote work with flexible hours
- Career advancement through our Tech Growth Path program
- Modern equipment stipend and home office setup
- Health, dental, and vision insurance from day one
- 401(k) with 4% company match
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows/macOS systems and cloud applications
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with senior engineers on complex technical escalations
- Train clients on system best practices and security protocols
- Monitor ticket queues and maintain SLA compliance
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- 2+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk, Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Valid Texas driver's license for occasional on-site visits