Job Description
Join our elite night shift team as a Support Specialist where cutting-edge equipment is provided to ensure peak performance. TechSecure Solutions offers a dynamic, tech-driven environment where you'll safeguard critical systems while enjoying premium benefits and career growth opportunities. Your expertise will directly impact client success in our 24/7 operations center.
Responsibilities
- Monitor and maintain network security systems using provided high-end hardware
- Provide remote technical support to enterprise clients during overnight hours
- Execute system diagnostics and troubleshooting using specialized diagnostic tools
- Document incident reports and maintenance activities in compliance protocols
- Collaborate with global teams during cross-continental handovers
- Conduct proactive system health checks using provided monitoring equipment
- Train on new technologies deployed in the support infrastructure
Qualifications
- Minimum 2 years in IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required
- Experience with enterprise-level monitoring systems (e.g., Splunk, SolarWinds)
- Strong analytical skills with ability to work under pressure
- Excellent written communication for technical documentation
- Proficiency in Windows/Linux environments and networking protocols
- Ability to lift 30lbs for equipment maintenance tasks
- Valid Illinois driver's license for equipment transport if needed