Job Description
Join Nevada Tech Solutions Inc. and become part of our award-winning remote tech support team! We're seeking passionate individuals to provide exceptional technical assistance to clients across Las Vegas and beyond. Enjoy the freedom of fully remote work with flexible scheduling options that fit your lifestyle. As a key member of our IT support division, you'll troubleshoot complex issues, deliver outstanding customer service, and contribute to innovative tech solutions—all while maintaining work-life balance.
Why Choose Us?
• Industry-leading compensation with performance bonuses
• Comprehensive health benefits and retirement plans
• Professional development stipend for certifications
• Collaborative virtual team environment
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical support for enterprise clients
- Document cases accurately in ticketing systems (Jira, ServiceNow)
- Train clients on cybersecurity best practices and system optimization
- Collaborate with cross-functional teams on complex incident resolution
- Monitor system health and proactively address potential threats
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in remote technical support or IT operations
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows/macOS troubleshooting and Active Directory
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Relevant degree in Computer Science or related field preferred