Job Description
Join our elite support team and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Engineers to deliver exceptional technical assistance during critical overnight hours. This high-impact role offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. Work in a state-of-the-art facility with cutting-edge technology while maintaining work-life balance through our structured night shift schedule. If you thrive in dynamic environments and excel at solving complex challenges, this is your moment to shine with TechSolutions Inc.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex infrastructure issues including servers, networks, and cloud systems
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams during handover periods for seamless continuity
- Monitor system health and proactively address potential security vulnerabilities
- Train junior staff on support protocols and best practices
- Generate monthly performance reports with actionable insights
Qualifications
- 3+ years in enterprise IT support or related technical role
- Expertise in Windows Server, Linux, and AWS/Azure environments
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving skills with analytical mindset
- Ability to work autonomously during night shift hours
- Strong written and verbal communication skills
- Experience with ServiceNow or Jira ticketing systems
- Flexibility to work weekends and holidays as needed