Job Description
Join Innovatech Solutions and start your tech career tomorrow! We're seeking passionate Remote Tech Support Specialists to deliver exceptional customer experiences from home. As a key member of our IT team, you'll empower users with seamless technical solutions while enjoying competitive compensation and a flexible remote work environment. Don't wait—apply today and begin your journey in one of America's fastest-growing tech hubs!
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system problems using ticketing systems and remote access tools
- Document troubleshooting steps and solutions in knowledge base systems
- Collaborate with senior engineers on escalated issues and system improvements
- Maintain high customer satisfaction scores through proactive communication
- Conduct onboarding sessions for new employees
- Monitor system health and report potential security risks
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills and ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- CompTIA A+ or similar certification required
- Excellent time management and problem-solving abilities
- US citizenship or legal authorization to work required