Job Description
Join our dynamic team at NexusTech Solutions and kickstart your career tomorrow! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. With minimal commute and premium night shift premiums, this role offers the perfect work-life balance for night owls. Apply today and start your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex escalations
- Monitor system performance and proactively address potential issues
- Train junior support staff on best practices and protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of technical support experience
- Proficiency with Windows/macOS, networking basics, and cloud services
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification a plus
- Flexibility to work weekends and holidays as needed