Job Description
Join TechFlow Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking a tech-savvy professional to deliver exceptional support to users across Atlanta and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our team thrives on innovation, collaboration, and problem-solving excellence.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document cases meticulously in Zendesk and escalate complex issues
- Conduct remote device setup and configuration for new hires
- Assist with security protocols and basic cybersecurity best practices
- Collaborate with senior engineers on infrastructure projects
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- CompTIA A+ or equivalent certification required
- Strong diagnostic skills and ability to explain technical concepts clearly
- Experience with ticketing systems (Zendesk, ServiceNow)
- Excellent written/verbal communication skills
- Reliable high-speed internet connection and quiet home office
- Must be authorized to work in the US