Job Description
Join TechSolutions Inc. as a Senior Remote Tech Support Specialist and revolutionize how we deliver exceptional IT services from the comfort of your home. We provide all necessary equipment – including a high-performance laptop, dual monitors, and peripherals – to ensure your success. As a key member of our dynamic team, you'll resolve complex technical issues for enterprise clients while advancing your career in a supportive, growth-oriented environment.
Our Indianapolis-based operation offers competitive benefits, flexible scheduling, and ongoing professional development opportunities. If you're passionate about technology and excel in remote collaboration, this is your chance to thrive with industry-leading resources at your fingertips.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients via remote support channels
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical solutions using ticketing systems and knowledge bases
- Collaborate with cross-functional teams on infrastructure optimization projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 3+ years of remote technical support experience with enterprise systems
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and network troubleshooting
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Familiarity with ITIL service management frameworks
- Valid Indiana driver's license for occasional on-site support