Job Description
Join our dynamic tech team as an Immediate Hire Remote Tech Support Specialist in Minneapolis, MN! We're seeking a customer-focused professional to deliver exceptional technical assistance to our growing client base. This fully remote role offers the flexibility to work from anywhere while supporting innovative technology solutions. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career in a thriving tech hub.
As a key member of our support team, you'll troubleshoot complex issues, optimize system performance, and ensure seamless user experiences. Our ideal candidate combines technical expertise with outstanding communication skills and a passion for problem-solving. Apply today and start making an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical assistance for network, security, and cloud systems
- Document cases thoroughly using ticketing systems (Jira, ServiceNow)
- Collaborate with cross-functional teams to escalate complex issues
- Develop and maintain technical documentation and knowledge base articles
- Monitor system health and proactively address potential vulnerabilities
- Train users on best practices for data security and system efficiency
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows/macOS/Linux environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity, VPN, and SaaS applications
- Excellent written and verbal communication abilities
- Experience with ticketing systems and remote access tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision in a remote setting
- Bachelor's degree in IT or related field preferred