Job Description
Launch your IT career with our comprehensive paid training program! TechSolve Solutions Inc. is seeking motivated individuals to join our remote tech support team in Plano, TX. No prior experience required – we provide hands-on training in network troubleshooting, customer service excellence, and cutting-edge remote support tools. Enjoy flexible remote work while building foundational skills for a high-demand career in technology. Our supportive team environment offers growth opportunities into specialized IT tracks after training completion.
Responsibilities
- Provide remote technical assistance via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and solutions in CRM systems
- Escalate complex issues to senior engineers with detailed context
- Maintain high customer satisfaction through proactive communication
- Adhere to security protocols and data privacy standards
- Complete certification modules during paid training period
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Willingness to learn technical concepts through structured training
- Reliable high-speed internet connection for remote work
- Must reside in the Plano, TX area for on-site training sessions