Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking passionate tech enthusiasts to deliver exceptional support to our diverse client base from the comfort of your home in Albuquerque. This role offers competitive compensation, flexible scheduling, and opportunities for career growth in a dynamic tech environment. If you thrive on solving complex technical challenges and providing outstanding customer service, this is your chance to shine!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop
- Install, configure, and maintain operating systems and applications
- Document troubleshooting steps and solutions in ticketing systems
- Train users on system best practices and security protocols
- Collaborate with IT teams to escalate complex technical problems
- Monitor system performance and implement preventive maintenance
- Provide exceptional customer service with first-contact resolution focus
Qualifications
- 2+ years of technical support experience with Windows/macOS/Linux systems
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid New Mexico driver's license for occasional on-site support