Job Description
Join our award-winning IT team and become the hero of our remote workforce! Detroit Tech Solutions is urgently seeking motivated Tech Support Specialists to deliver exceptional service to our growing client base. This fully remote role offers the flexibility to work from anywhere in Michigan while making a tangible impact on business continuity and user satisfaction. You'll be at the forefront of digital transformation, troubleshooting cutting-edge systems, and earning a competitive salary with comprehensive benefits.
Why Choose Us?
- Industry-leading training and certification programs
- Clear career advancement path to senior/lead roles
- Stipend for home office equipment setup
- Flexible scheduling with core hours (10 AM - 3 PM EST)
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote access tools
- Manage ticket queues with SLA adherence and customer satisfaction focus
- Deploy and configure cloud-based solutions (Microsoft 365, Azure)
- Create technical documentation and knowledge base articles
- Collaborate with Tier 2 engineers on escalated incidents
- Proactively monitor network health and performance metrics
- Train end-users on security best practices and new technologies
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert knowledge of Windows OS, Active Directory, and networking fundamentals
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in ticketing systems (ServiceNow, Jira) and remote desktop tools
- Exceptional troubleshooting methodology and documentation skills
- Strong written communication with ability to explain technical concepts clearly
- Experience with VoIP systems and mobile device management
- Ability to work independently with minimal supervision