Job Description
Join NexusTech Solutions' award-winning remote support team and accelerate your IT career! We're seeking passionate Tech Support Specialists to deliver exceptional service from anywhere in the Atlanta metro area. With our industry-leading training program and cutting-edge technology stack, you'll gain invaluable experience while enjoying a competitive salary plus an immediate $5,000 sign-on bonus.
As a key member of our 24/7 support infrastructure, you'll resolve complex technical challenges for enterprise clients while working from the comfort of your home. Our culture prioritizes work-life balance, professional development, and innovation – making us a top choice for tech professionals seeking remote opportunities in Georgia.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues including Windows, macOS, and cloud applications
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with engineering teams to escalate complex network and security incidents
- Maintain SLA compliance while delivering exceptional customer satisfaction scores
- Conduct proactive system health checks and preventative maintenance
- Mentor junior support staff and contribute to process improvement initiatives
Qualifications
- 3+ years of enterprise-level technical support experience
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of cloud platforms (Azure, AWS, GCP) and SaaS applications
- Experience with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision in a remote environment
- Valid US work authorization and Georgia residency required